The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern NERITT.IN''s relationship with you in relation to this website.
The term 'NERITT.IN' or 'us' or 'we' refers to the owner of the website whose registered/operational office is AKRA SOLUTIONS Kadampuzha PO Malappuram District Malappuram KERALA 676553. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
You may not create a link to this website from another website or document without NERITT.IN’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
CANCELLATION & REFUND POLICY
NERITT.IN believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
NERITT.IN does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the NERITT.IN, it’ll take 10-15 days for the refund to be processed to the end customer from date of bank statement.
SHIPPING & PACKAGING GUIDE
When creating your shipping labels, it’s necessary to fulfill the packaging requirements in order to transport your packages without problem with the carriers available in our platform. It’s necessary that your products are correctly packaged. We suggest you consult with the carriers selected, however, we provide for you this guide where you’ll find suggestions and recommendations based on the established standards.
PACKAGING’S MEASURES & MAXIMUM WEIGHT
Measurements and maximum weight vary depending on the carrier. We provide you an example that all has equal measurements: 100 cm x 100 cm x 100 cm (= Weight: 1.00 Kgs)
VOLUMETRIC WEIGHT
The volumetric weight applies when the package has a lower weight compared with the volume it has. When the dimensional weight exceeds the real weight, an extra charge will be emitted based on the dimensional weight. It’s calculated as follows: Always measure your packages correctly. In this case, the measurement is (example)
Height: 25 cm
Width: 50 cm
Length: 35 cm
With these measurements, you should be able to calculate the volumetric weight. The formula is (Length x Width x Height (cm) / 5000) H 25 x W 50 x L 16 / 5000 = 8.75 On average (=9 KGS)
REAL WEIGHT ON KG
Something that happens is the weight of your package being higher than the volumetric weight, it means that if your package weights 10 KG then you should write 10KG. The final price from the carrier should come from the higher volume between the real weight and volumetric weight.
GENERAL PACKAGING GUIDELINES
You can use your own packaging if the boxes are resistant and are in good condition with all the flaps intact. Wrap the articles individually with filling material and put them in the center of the box with distance from the corners, top and bottom of the box. Pack the articles that might get damaged by a normal manipulation like dirty or label placement in another box for protection. For not common articles, at a minimum, you should wrap all sharp or protruding edges. Add another label, business card or letterhead with the address and telephone number from the recipient and the destination’s address and telephone number inside the package before sealing it. Delete all the previous labels from the reused boxes and make sure it’s not damaged with holes or dents in the top corners of the outer box.
GENERAL PACKING METHODS
For all your shipments, we recommend you to use new boxes and in good conditions. In case of reused boxes, please verify if it’s in good condition and that it does not have holes or has damages in the corners. You should also remove the previous labels to avoid mistakes. Make sure that the item has space between the walls of the box in order to protect it of possible damage or vibrations.
INDIVIDUAL-BOX PACKAGING METHOD
Send non-fragile items such as soft items inside an outer resistant box. · Use materials like newsprint filling, polystyrene or bubble wrap to prevent empty spaces and the movement of the items during the transportation. · Pack the items that may be damaged by water, dust or humidity inside a plastic bag. · Put together the small items or granular products in a sealed container like a plastic bag and then pack them in an outer resistant box.
SEND WITH THE ORIGINAL PACKAGING FROM THE MANUFACTURER
The original package is normally designed to be used one time, not several. Using it again may damage the package and the items placed inside. A box over the package provides an extra cushion to the packaging from the manufacturer.
PLACEMENT OF PRINTED SHIPPING LABEL & GST INVOICE
Verify it contains the next information: · Remittent client: Name and full address including street and postal code. · Weight and measures. · Destination client: Name or Company, city, full street address including references. · Telephone number and respected GST Invoice of actual value of the consignment, if you do not have GST registration you must contact neritt.in prior to the shipment in order to support our GST Bills
PROHIBITED ITEMS
We share with you some prohibited items for legal disposition and that you will not be able to send with our logistics suppliers
Magnetic or radioactive objects
Flammable liquids or solids
Compressed explosives and gas
Liquids, solvents or corrosives
Oxidizing materials
Controlled and restricted circulation drugs
Pornographic material
Perishable items
Laboratory samples
Toxic items, irritant materials and infectious substances
Alcohol and liquor
Narcotics and Psychotropic substances
Leather and skin’s animals
Any kind of weapons
Plants and Animals (live or dead)
Glass
Falsified merchandise
Jewelry, money and securities
SHIPPING & DELIVERY POLICY
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 10-15 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. NERITT.IN is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10-15 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your Email ID as/if specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9539800035 or info@ neritt.in
This privacy policy sets out how NERITT.IN uses and protects any information that you give NERITT.IN when you use this website.
NERITT.IN is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
NERITT.IN may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WE MAY COLLECT THE FOLLOWING INFORMATION:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
